Returns & Exchanges
At Matin Impex, we are committed to providing high-quality beauty products and offer a hassle-free 30-day return policy for items in their original, unopened condition. If you are not completely satisfied with your purchase, our team is here to ensure a seamless exchange or refund process.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for the return to receive a Return Authorization.
Prepare the Package
Carefully pack the unused beauty products in their original packaging, ensuring all safety seals are intact to qualify for a full refund.
Ship the Item
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our warehouse receives and inspects the item, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing